Simply Dial *120*41589*Pin Number*Meter Number# and press ‘Dial/Call’ (remember your Pin number is the 9 digit pin number on the UniPIN voucher, and your meter number is the 11 digit meter number on your meter card)
Yes, all cellphones and all networks in South Africa is supported.
The cost of the USSD session is 20c across all networks.
A UniPIN is valid for 1 year.
UniPIN comes in the following denominations: R20, 30, 50 , 100, 200, 250, 500 and R1000.
You can obtain this from your meter card, or a voucher bought previously. Alternatively, the customer can contact their supplier or municipality.
I have redeemed my voucher using the *120* USSD string but I have not received any response from UniPIN.
Simply sms us your UniPIN serial number and your meter number to 43471 or email us on firstname.lastname@example.org
You can sms us on 43471, or email us at email@example.com. Always remember to send us your UniPIN Serial number as well as your meter number to expedite your query. This service is available 24/7, 365.
Please note that UniPIN does not cover each and every municipality in South Africa. Please refer to the list of suppliers on our main page.
You will need to return your voucher to the point of purchase. You can also liaise with our support desk who will guide you through the process.
You should receive your sms within 15-20 seconds.
Your supplier, municipality or Eskom may be slow in responding, or might be having technical difficulties processing your request. Please contact our support desk if you have any queries and they will advise you accordingly.
You only need to redeem the UniPIN once. If you do not receive your token, please contact our support desk.
Please be very careful when entering your *120* string when redeeming your UniPIN. Once a token has been processed, the token will only be able to work on the requesting meter number, and the supplier will not be able to refund or reverse any tokens processed.
Once you have submitted your requests, you will receive a message displaying your details as well as if your municipal account is in arrears or not. You will then have the option to Decline or Accept the charges. Please note that if there are any Arrears allocated to your Tshwane municipal account, the full amount will be deducted from your UniPIN request. For any queries, please contact our support desk.
Yes, you will receive the full value of your purchase as a token, provided you do not have any arrears, service charges, or admin fees allocated to your prepaid account, as configured by your supplier or municipality. Please note that UniPIN do not have any control over this.